Privacy Policy

1. Who We Are

Pro Vision Security is a security systems integrator headquartered in Quebec, Canada. We install, configure, and monitor surveillance cameras, alarm systems, and access control solutions for residential and commercial properties.

2. Information We Collect

We may collect identity, contact, technical, usage, correspondence, and site-security information when it is necessary to provide services, support, or improve the website.

We only collect personal information that is necessary for the identified purposes.

3. How We Collect Information

• Directly from you through forms, phone calls, emails, and agreements
• Automatically through cookies and analytics tools
• From surveillance and access systems managed under client contracts

4. Legal Basis for Processing

We rely on contract performance, legitimate business interests, legal obligations, and consent depending on the activity involved.

Under Quebec Law 25, consent must be manifest, free, and informed when consent is the basis used.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Strictly necessary cookies remain active, while optional cookies are managed through our consent banner.

You may change your cookie preferences at any time.

6. How We Share Information

We do not sell personal information. We may share it with service providers acting on our behalf, legal or regulatory authorities when required, and successors in the event of a business transfer.

Third parties receiving personal information must maintain appropriate safeguards.

7. Data Retention

We retain information only for as long as necessary for the purposes identified, for contractual obligations, or to meet legal and tax requirements.

After the retention period, information is securely deleted or anonymised.

8. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion where permitted by law
• Withdraw consent where processing is consent-based
• Request portability where applicable
• Object to or restrict certain processing activities

9. Privacy Officer

In compliance with Quebec Law 25, Pro Vision Security has designated a Privacy Officer responsible for the protection of personal information.

If you believe your privacy rights have been violated, you may also contact the Commission d'acces a l'information du Quebec (CAI).

10. Security Measures

We maintain technical and organisational safeguards appropriate to the sensitivity of the information, including encrypted transmission, access controls, and confidentiality expectations for staff and providers.

Where a privacy incident presents a risk of serious harm, affected individuals and the CAI will be notified as required by law.

11. Children's Privacy

Our services are not directed to children under 14, and we do not knowingly collect their personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by website notice and, where appropriate, by email.

13. Contact Us

For privacy-related questions, access requests, corrections, or concerns, please contact us using the information below.